/* Comunicación ASISTIDA ↔ negocios: conversación de soporte, adjuntos,
   centro de soporte, mensajes de ASISTIDA (campana, ventana y franja).
   Lo usan index.html y admin.html. */

/* ---------- Conversación ---------- */
.sf-thread{display:grid;gap:14px;padding:4px 2px 8px}
.sf-msg{display:grid;gap:5px;max-width:86%;justify-self:start}
.sf-msg.is-mine{justify-self:end;justify-items:end}
.sf-msg-meta{display:flex;gap:8px;align-items:baseline;font-size:12px;color:#8a8178}
.sf-msg-meta strong{color:#3b332c;font-weight:600}
.sf-bubble{padding:11px 14px;border-radius:16px 16px 16px 4px;background:#f4f1ed;color:#1c1612;font-size:14px;line-height:1.5;white-space:normal;overflow-wrap:anywhere}
.sf-msg.is-mine .sf-bubble{border-radius:16px 16px 4px 16px;background:#fff1e6;border:1px solid #fed7aa}
.sf-msg.is-platform:not(.is-mine) .sf-bubble{background:#fff;border:1px solid #fed7aa;box-shadow:0 2px 8px rgba(249,115,22,.08)}
.sf-atts{display:flex;flex-wrap:wrap;gap:8px}
.sf-msg.is-mine .sf-atts{justify-content:flex-end}
.sf-att{display:flex;align-items:center;gap:10px;border-radius:12px;border:1px solid #eee5dc;background:#fff;color:#1c1612;text-decoration:none;overflow:hidden;transition:box-shadow .15s ease,border-color .15s ease}
.sf-att:hover{border-color:#fdba74;box-shadow:0 6px 16px rgba(28,22,18,.08)}
.sf-att--img{width:150px;height:110px;justify-content:center;background:#f7f3ee}
.sf-att--img img{width:100%;height:100%;object-fit:cover;display:block}
.sf-att-ph{font-size:11.5px;color:#8a8178}
.sf-att--doc{padding:10px 12px;max-width:260px}
.sf-att--doc svg{width:26px;height:26px;flex:none;color:#dc2626}
.sf-att--doc span{display:grid;min-width:0}
.sf-att--doc strong{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sf-att--doc small{font-size:11.5px;color:#8a8178}
.sf-att--gone{padding:10px 12px;max-width:260px;background:#f8fafc;border-style:dashed;color:#64748b;cursor:default}
.sf-att--gone svg{width:24px;height:24px;flex:none;color:#94a3b8}
.sf-att--gone span{display:grid;min-width:0}
.sf-att--gone strong{font-size:13px;font-weight:600;text-decoration:line-through;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sf-att--gone small{font-size:11.5px}
.sf-att--gone:hover{border-color:#eee5dc;box-shadow:none}

/* ---------- Caja para escribir (tipo chat) ---------- */
.sf-composer{display:grid;gap:8px;margin-top:6px}
.sf-box{position:relative;display:grid;gap:6px;padding:10px 10px 8px;border:1px solid #e4ddd5;border-radius:18px;background:#fff;transition:border-color .15s ease,box-shadow .15s ease}
.sf-box:focus-within{border-color:#f97316;box-shadow:0 0 0 4px rgba(249,115,22,.12)}
.sf-box.is-over{border-color:#f97316;border-style:dashed;background:#fffaf5}
.sf-text{width:100%;box-sizing:border-box;resize:none;min-height:44px;max-height:260px;padding:4px 6px;border:0;outline:none;background:transparent;font:inherit;font-size:14px;line-height:1.5;color:#1c1612}
.sf-chips{display:flex;flex-wrap:wrap;gap:8px;padding:2px 2px 4px}
.sf-chips:empty{display:none}
.sf-chip{display:flex;align-items:center;gap:8px;padding:5px 6px 5px 5px;border:1px solid #eee5dc;border-radius:12px;background:#faf8f6;max-width:230px}
.sf-chip img,.sf-chip svg{width:40px;height:40px;flex:none;border-radius:8px;object-fit:cover}
.sf-chip svg{padding:7px;color:#dc2626;background:#fef2f2;box-sizing:border-box}
.sf-chip span{display:grid;min-width:0}
.sf-chip strong{font-size:12.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sf-chip small{font-size:11px;color:#8a8178}
.sf-chip button{flex:none;width:22px;height:22px;border:0;border-radius:50%;background:#efe9e3;color:#5b524a;font-size:15px;line-height:1;cursor:pointer}
.sf-chip button:hover{background:#fee2e2;color:#dc2626}
.sf-bar{display:flex;align-items:center;gap:8px}
.sf-plus-wrap{position:relative;flex:none}
.sf-plus{width:36px;height:36px;display:grid;place-items:center;border:1px solid #e4ddd5;border-radius:50%;background:#fff;color:#5b524a;cursor:pointer;transition:background .15s ease,color .15s ease,transform .2s ease,border-color .15s ease}
.sf-plus svg{width:18px;height:18px}
.sf-plus:hover{background:#fff1e6;color:#c2410c;border-color:#fdba74}
.sf-plus.is-open{transform:rotate(45deg);background:#fff1e6;color:#c2410c;border-color:#fdba74}
.sf-menu{position:absolute;left:0;bottom:calc(100% + 8px);z-index:30;min-width:290px;padding:6px;border:1px solid #eee5dc;border-radius:14px;background:#fff;box-shadow:0 14px 34px rgba(28,22,18,.16);animation:sfMenuIn .14s ease-out}
.sf-menu[hidden]{display:none}
@keyframes sfMenuIn{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.sf-menu-item{display:flex;align-items:center;gap:10px;width:100%;padding:9px 10px;border:0;border-radius:10px;background:none;text-align:left;cursor:pointer;color:#1c1612;font:inherit}
.sf-menu-item:hover,.sf-menu-item:focus-visible{background:#fff7ed;outline:none}
.sf-menu-icon{width:34px;height:34px;flex:none;display:grid;place-items:center;border-radius:10px;background:#fff1e6;color:#ea580c}
.sf-menu-icon svg{width:18px;height:18px}
.sf-menu-item span:last-child{display:grid}
.sf-menu-item strong{font-size:13.5px;font-weight:600}
.sf-menu-item small{font-size:11.5px;color:#8a8178;white-space:nowrap}
.sf-tip{flex:1;min-width:0;font-size:11.5px;color:#a39a91;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sf-send{flex:none;display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 14px 0 16px;border:0;border-radius:999px;background:#f97316;color:#fff;font:600 13.5px inherit;font-family:inherit;cursor:pointer;box-shadow:0 4px 12px rgba(249,115,22,.28);transition:background .15s ease,transform .15s ease}
.sf-send svg{width:16px;height:16px}
.sf-send:hover{background:#ea580c}
.sf-send:active{transform:scale(.97)}
.sf-send:disabled{opacity:.65;cursor:default;transform:none}
.sf-error{margin:0;padding:9px 12px;border-radius:10px;background:#fef2f2;color:#b91c1c;font-size:13px}
.sf-error[hidden]{display:none}
@media(max-width:560px){.sf-tip{display:none}.sf-bar{justify-content:space-between}}

/* ---------- Centro de soporte (app) ---------- */
.sc-modal{width:min(640px,calc(100vw - 24px));max-width:640px}
.sc-head{display:flex;align-items:flex-start;gap:10px;padding-right:30px}
.sc-back{flex:none;width:34px;height:34px;margin-top:18px;border:1px solid #e4ddd5;border-radius:50%;background:#fff;cursor:pointer;font-size:16px}
.sc-back:hover{border-color:#f97316;color:#c2410c}
.sc-cta{display:grid;grid-template-columns:1fr auto;gap:10px;margin:4px 0 18px}
.sc-new{display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto auto;column-gap:12px;align-items:center;padding:16px 18px;border:0;border-radius:16px;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;text-align:left;cursor:pointer;box-shadow:0 10px 24px rgba(249,115,22,.3)}
.sc-new span{grid-row:1/3;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:rgba(255,255,255,.2);font-size:22px;font-weight:700}
.sc-new strong{font-size:16px}
.sc-new small{font-size:12.5px;opacity:.9}
.sc-new:hover{filter:brightness(1.04)}
.sc-wa{display:grid;align-content:center;gap:2px;padding:12px 18px;border:1px solid #bbf7d0;border-radius:16px;background:#f0fdf4;color:#15803d;text-decoration:none}
.sc-wa strong{font-size:14px}
.sc-wa small{font-size:12px;color:#166534}
.sc-sub{margin:0 0 8px;font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#8a8178}
.sc-list{display:grid;gap:8px;max-height:46vh;overflow:auto}
.sc-ticket{display:flex;align-items:center;gap:12px;width:100%;padding:12px 14px;border:1px solid #eee5dc;border-radius:14px;background:#fff;text-align:left;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease}
.sc-ticket:hover{border-color:#fdba74;box-shadow:0 6px 16px rgba(28,22,18,.06)}
.sc-ticket.is-unread{border-color:#fdba74;background:#fffaf5}
.sc-ticket-main{display:grid;gap:2px;min-width:0;flex:1}
.sc-ticket-main strong{display:flex;align-items:center;gap:7px;font-size:14px;color:#1c1612}
.sc-ticket-main small{font-size:12px;color:#8a8178}
.sc-ticket-main em{font-style:normal;font-size:12.5px;color:#5b524a;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sc-new-dot{width:8px;height:8px;border-radius:50%;background:#f97316;flex:none}
.sc-pill{display:inline-flex;align-items:center;height:24px;padding:0 10px;border-radius:999px;font-size:11.5px;font-weight:600;white-space:nowrap}
.sc-pill--warning{background:#fef3c7;color:#92400e}
.sc-pill--success{background:#dcfce7;color:#166534}
.sc-pill--muted{background:#f1f5f9;color:#64748b}
.sc-pill--danger{background:#fee2e2;color:#991b1b}
.sc-empty{padding:22px;text-align:center;color:#8a8178;border:1px dashed #e4ddd5;border-radius:14px;margin:0}
.sc-form{display:grid;gap:12px}
.sc-form label{display:grid;gap:6px;font-size:13px;font-weight:600;color:#3b332c}
.sc-label{margin-bottom:-6px}
.sc-body{max-height:62vh;overflow:auto;padding-right:4px}
.sc-foot{display:flex;justify-content:center;margin-top:8px}
.sc-link{border:0;background:none;color:#c2410c;font-weight:600;cursor:pointer;padding:6px}
.sc-closed{padding:12px;text-align:center;border-radius:12px;background:#f8fafc;color:#64748b;font-size:13px}
@media(max-width:560px){.sc-cta{grid-template-columns:1fr}.sf-msg{max-width:100%}}

/* ---------- Mensajes de ASISTIDA ---------- */
.ann-kind{display:inline-flex;align-items:center;height:20px;padding:0 8px;border-radius:999px;font-size:10.5px;font-weight:700;letter-spacing:.02em;white-space:nowrap}
.ann-kind--brand{background:#fff1e6;color:#c2410c}
.ann-kind--info{background:#e0f2fe;color:#075985}
.ann-kind--danger{background:#fee2e2;color:#991b1b}
.ann-kind--warning{background:#fef3c7;color:#92400e}
.nf-ann{display:grid;grid-template-columns:40px 1fr;gap:12px;align-items:start;width:100%;text-align:left;padding:12px 14px;border-radius:14px;border:1px solid #eee5dc;background:#fff;cursor:pointer;transition:transform .15s ease,box-shadow .15s ease,opacity .16s ease}
.nf-ann.is-new{border-color:#fdba74;background:linear-gradient(135deg,#fff7ed,#fff)}
.nf-ann:hover{transform:translateY(-1px);box-shadow:0 8px 20px rgba(28,22,18,.08)}
.nf-ann.removing{opacity:0;transform:translateX(10px)}
.nf-ann-logo{width:40px;height:40px;border-radius:12px;padding:7px;box-sizing:border-box;background:#fff;border:1px solid #fed7aa;object-fit:contain}
.nf-ann-top{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:3px}
.nf-ann-top em{font-style:normal;font-size:11.5px;font-weight:600;color:#8a8178}
.nf-new{display:inline-flex;height:18px;align-items:center;padding:0 7px;border-radius:999px;background:#f97316;color:#fff;font-size:10px;font-weight:700}
.ann-modal{max-width:560px}
.ann-from{display:flex;align-items:center;gap:10px;margin:0 30px 16px 0}
.ann-from img{width:40px;height:40px;border-radius:12px;padding:7px;box-sizing:border-box;border:1px solid #fed7aa}
.ann-from div{display:grid;flex:1}
.ann-from strong{font-size:14px}
.ann-from span{font-size:12px;color:#8a8178}
.ann-body{font-size:15px;line-height:1.6;color:#3b332c;margin:6px 0 4px;overflow-wrap:anywhere}
.platform-banner{display:flex;align-items:center;gap:12px;margin:10px var(--as-page-padding,28px) 0;padding:10px 12px 10px 14px;border-radius:14px;background:#fff7ed;border:1px solid #fdba74;box-shadow:0 6px 18px rgba(249,115,22,.1);animation:nfIn .2s ease-out}
.platform-banner--important{background:#fef2f2;border-color:#fca5a5}
.platform-banner--maintenance{background:#fffbeb;border-color:#fcd34d}
.platform-banner__tag{flex:none;padding:4px 10px;border-radius:999px;background:#fff;font-size:11.5px;font-weight:700;color:#b91c1c}
.platform-banner--maintenance .platform-banner__tag{color:#92400e}
.platform-banner__text{flex:1;min-width:0;display:flex;align-items:center;gap:10px;border:0;background:none;padding:0;text-align:left;cursor:pointer;font:inherit;color:#1c1612}
.platform-banner__text strong{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.platform-banner__text span{flex:none;font-size:13px;font-weight:600;color:#c2410c}
.platform-banner__close{flex:none;width:30px;height:30px;border:0;border-radius:50%;background:rgba(0,0,0,.05);font-size:18px;cursor:pointer}
@media(max-width:680px){.platform-banner{margin:8px 12px 0}.platform-banner__text span{display:none}}